DELIVERY, WARRANTY & RETURNS
All of our Telemetry products are warranted against defective material and workmanship for a period of one (1) year from the date of dispatch. All other products are warranted for a period of three (3) years from date of dispatch.
Very occasionally, a product may suffer from a manufacturing defect, in which case the terms of Mantracourt’s warranty policy provides for a free of charge repair or replacement (at Mantracourt’s discretion). Mantracourt requests that all items that are returned to the UK are first authorised via the RMA procedure.
Please make a note of your 8 or 10 digit serial number which is on the silver side label of the instrument to enable us to track the history of the instrument. Please contact us so we can issue an RMA (Returns Material Authorization) Number. We will then ask that you complete an RMA Form. Please include the paper work and clearly mark your shipment with the RMA Number, return with the unit to Mantracourt Electronics Ltd, The Drive, Farringdon, Exeter, EX5 2JB, Devon, UK
The sender is responsible for shipping charges, freight insurance and proper packaging to prevent breakage in transit. Mantracourt warranty does not apply to defects resulting from action of the buyer such as mishandling, improper interfacing, operation outside of design limits, improper repair or unauthorised modification.
No other warranties are expressed or implied. Mantracourt specifically disclaims any implied warranties of merchantability or fitness for a specific purpose.
The remedies outlined above are the buyer’s only remedies. Mantracourt’will not be liable for direct, indirect, special, incidental or consequential damages whether based on the contract, tort or other legal theory.
Any corrective maintenance required after the warranty period should be performed by Mantracourt approved personnel only.